What We Collect and Why It Matters
When you open an account with us, we collect the information needed to run it — your name, contact details, and the payment method you use, whether that is bKash, Nagad, or Rocket. Transaction records are kept to process deposits and withdrawals accurately and to meet
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the obligations that apply in the regions where we operate. We also collect device and session data — browser type, IP address, pages visited — to keep the platform running smoothly and to detect unusual activity on your account. If you contact our support team, that
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conversation is stored so we can follow up properly. We do not sell your personal data to third parties. Data shared with payment processors like bKash, Nagad, and Rocket is limited to what those services need to complete your transaction. Retention periods vary by data type:
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account records are held while your account is active and for a period after closure as required by applicable rules. You can ask us what we hold about you at any time through the contact paths listed on this page. Availability of certain features and data
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rights depends on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.